Privacy Policy

Last updated: June 30, 2025

1. Introduction

Ai-BotYou is a registered trademark owned and operated by Ai-HelpYou SL, a company dedicated to the creation and management of software solutions, particularly interactive bots designed to facilitate interaction between humans and digital systems. This Privacy Policy aims to explain how Ai-HelpYou SL, hereinafter "the Company," collects, uses, and protects the personal information and bot configurations of Ai-BotYou users. Your use of Ai-BotYou implies acceptance of this Privacy Policy. If you have any questions or concerns regarding our policy or data practices, we invite you to contact us.

2. Information Collection

We collect necessary user information for the creation and management of bots, including, but not limited to, names, email addresses, and specific bot configurations. We may also collect usage data, IP addresses, access information, and platform behavior for statistical and service improvement purposes. Additionally, we collect personal data through contact or subscription forms, such as your email address, when you wish to receive commercial communications, promotions, or free content.

3. Use of Information

We use the collected information to provide, maintain, and improve our services. Bot configurations are used to customize the user experience, while personal information is used for account management, support, legal compliance, and related communications.

With the user's express consent, we also use their email address to send informational and promotional communications, including newsletters, free resources, updates about our products, and commercial campaigns.

4. Legal Basis for Processing

The legal basis for processing personal data is the explicit consent given by the user upon completing contact, subscription, or registration forms, as well as the performance of a contract if services are hired. This consent may be withdrawn at any time without retroactive effect.

5. Data Retention

We will retain personal data as long as the user maintains an active account or is subscribed to our communications. In the event of account closure, the data will be kept for the time necessary to comply with legal obligations or to resolve potential liabilities.

6. Information Sharing

We do not share personal information with third parties without the user's explicit consent, except when necessary to provide our services, comply with legal obligations, or work with technology providers acting as data processors under contract. Specifically, we use Firebase, Firestore, and email delivery platforms from Amazon Web Services that are GDPR compliant.

7. Security

We employ appropriate technical and organizational security measures to protect the collected information, including data encryption, secure authentication, and storage on platforms that comply with European data protection regulations.

8. User Rights

Users may exercise their rights of access, rectification, erasure, opposition, restriction of processing, and data portability by sending a written request to [email protected]. You may also withdraw your consent at any time and unsubscribe from our communications using the link included in each email. If you believe your rights have not been respected, you can file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos at www.aepd.es).

9. Changes to the Privacy Policy

Any changes to this Privacy Policy will be communicated to users through our platform or by email. We recommend reviewing this section periodically to stay informed about how we protect your information.

10. Contact

For any questions or concerns about this Privacy Policy, you can contact us at [email protected] or by postal mail at: AI-HelpYou S.L., [your fiscal address here if you wish to add it].